We go out of our way to make sure you are completely satisfied with your purchase of Ocean Road products. However, we understand that sometimes a return must be made. We aim to ensure the process is as easy and hassle-free for our customers as possible.
We will gladly exchange your item within 15 days of receipt.
If you wish to return your purchase for a refund, items need to be in their original condition.
Grab a Return Authorisation
- All returns are to be made with a Return Authorisation which must be obtained prior to sending your order back.
- Simply contact us via [email protected] for your Return Authorisation.
- Include “Return Authorisation” in the subject line as well as your order number. In your email please state whether you would like a return or exchange and briefly, the reason why.
Guidelines for Returns & Exchanges:
- All packaging must be unopened and unused. Once the product packaging is opened, unfortunately, it can no longer be returned.
- Shipping charges are not refundable.
- The customer is responsible for shipping charges on returns.
If you need more information about our return policy please feel free to get in contact via [email protected] with any questions you may have.